CLIENT SUPPORT

WE HAVE AN ONLINE AND OFFLINE NETWORK, WHICH FOCUSES ON OUR CLIENTS, WITH THE AIM OF PROVIDING 24/7 SECURITY FOR ALL SHIPMENTS FROM THEIR POINT OF ORIGIN TO THEIR DESTINATION

DOCUMENTS

Links to and list of documents that clients need to expedite their requests:
  1. Our terms and conditions
  2. Shipment authorisation and AEO security declaration
  3. High level authorisation from the AEAT office
  4. SEPA B2b authorisation
  5. Authorised exporter request
  6. CESION airport imports
  7. Special taxes
  8. SAD (Single Administrative Document) print out and consultation guide from AEAT
  9. ICEX export documents and processing guide
  10. Documentation of personal effects
  11. Non-dual use export declaration form
  12. No matdef export declaration form
  13. No CITES export declaration form
  14. No dangerous chemical products export declaration form
  15. No Y904 torture-repression export declaration form
  16. No Y906 torture-repression export declaration form
  17. No damage to the ozone layer export declaration form
  18. No export restricted goods export declaration form rextec
  19. No import restricted goods export declaration form rimtec

TOOLS

Certificates and links to documents that may be required for some goods:
  1. Phytosanitary control
  2. Classification of dangerous goods
  3. Border Inspection Services
  4. PHARMACY
  5. PHARMACY (with digital certificate)
  6. FISHING
  7. ANIMAL HEALTH
  8. BORDER HEALTH: Inspection request (Notification or pre-notification of items)
  9. BORDER HEALTH: List of products subject to control by the Border Health Inspection Services
  10. BORDER HEALTH: List of authorised entry points (Border Facilities for Sanitary Control of Goods)
  11. BORDER HEALTH: Consult the requirements for the introduction or importation of different products subject to control by the Border Health Inspection Services
  12. BORDER HEALTH: Payment of fee 071 – Products Annex I Regulation (CE) nº 669/2009
  13. BORDER HEALTH: Payment of fee 060 – Products of animal origin for human consumption (managed by the Secretary of State for Public Administrations)
  14. VEGETABLE HEALTH
  15. SOIVRE – CITES
  16. SOIVRE – SAFETY AND QUALITY
  17. SOIVRE – SAFETY AND QUALITY (with digital certificate)
  18. REGULATIONS FUMIGATION WOOD PACKAGING (ISPM-15)

TRACKING

Track your shipments here